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Shipping and Returns

 


Delivery Times

Delivery RegionDays to delivery (working days)
United Kingdom7 – 11
Germany7 – 11
Europe (EU)7 – 11
Norway, Iceland, Liechtenstein, Switzerland7 – 11
United States7 – 11
Canada7 – 11
Rest of World7 – 15

 

Made to Order 

At KvE Gallery, all fine art prints are "made to order," meaning it is specifically created for you once you place your order. As a result, we do not accept refunds, returns, or exchanges for orders. If you realize an error with your order, please contact us immediately at contact@kve.gallery.
 

Damaged in Transit

We strive to ensure your order arrives in perfect condition, but if something is damaged in transit, though it’s rare, we’re here to help! Simply send us clear photos of the damage, including the packaging, and we’ll take care of the rest.

Here’s how it works:

- Share detailed, visible photos in .jpeg or .png format.
- Send them within 72 hours of the delivery date provided by the shipping provider.
- Snap the pics right after receiving the item, before installing or using it.
- Our team will review everything within about 30 business days, deciding whether to restore or replace the piece.
 

Important Notes on Framing

The framing of each piece plays a significant role and is a highly individual choice, adding to the overall artistic expression. 

We recommend visiting a local framer to explore your options firsthand or simply check out pictureframes.com which offers a wide range of frames in different styles, sizes, and price points to suit every budget. 

Simple black, white, or natural wood frames always let the image shine, but some of our favorite works stand out because of the unique frame choices. Color, pattern, texture—there is no wrong way to frame the art you love. Choose what makes you feel good.

If you need assistance or have any questions, please feel free to reach out to us.

Size matters

In our own art series, the sizes listed always include a white border.This means you don't necessarily need a white mat for your frame, as the artwork has a white border already. However, many collectors still prefer to add a mat even if the piece has a border—it's totally up to your taste and how you want the artwork to be presented. Floating is a beautiful option adding depth and interest to the pieces.